Contact Us
At lorenumi, we are always here to help. Whether you have a question about our skincare management products, need assistance tracking your personal care electronics, or want to share feedback, our customer care team is ready to assist you.
📞 Customer Support Overview (At a Glance)
| Support Channel | Contact Details | Response Time / Notes |
| Primary Email | service@mail.lorenumi.com | Within 24 business hours (Mon–Fri) |
| Business Hours | Monday – Friday, [9:00 AM – 5:00 PM EST] | Closed on weekends and U.S. federal holidays |
| Live Chat / Social Media | Facebook/Live Chat widget | Instant or same-day response |
📝 How We Can Help You
| Inquiry Type | Recommended Channel & Tips |
| Order Status & Tracking | Please email us with your Order Number (e.g., #1001) in the subject line so we can check your shipment immediately. |
| Product & Skincare Questions | Unsure which skincare routine or personal care device fits your skin type? Reach out to our expert team for personalized guidance. |
| Returns & Damaged Items | For damaged items or return requests, please include clear photos/videos of the product and packaging within 48 hours of delivery. |
| Wholesale & Press | For business partnerships, media inquiries, or collaborations, please email:service@mail.lorenumi.com. |
💬 Send Us a Message
When reaching out via email, please make sure to include the following details to help us resolve your issue faster:
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Full Name used during checkout
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Order Number (if applicable)
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Detailed description of your question or issue (including photos if reporting a defect or damage)
We strive to respond to all inquiries within 24 business hours. Thank you for choosing lorenumi!