Return, Refund & Exchange Policy

At lorenumi, we want you to be completely satisfied with your beauty, personal care, and skincare purchases. Because our products directly touch the skin, we maintain strict hygiene and safety standards. Please read our return and refund policy carefully before making a purchase.

📋 Return Policy Summary (At a Glance)

Policy Feature	Our Guidelines & Rules
Return Window	Within 60 days of the delivery date.
Eligible Condition	Unopened, unused, and in original packaging with all security seals intact.
Ineligible Items	Opened, used, or tested skincare/haircare products (due to hygiene and safety reasons).
Return Shipping Cost	Customer is responsible for return shipping fees (unless the item arrived damaged or defective).
Refund Processing	Processed within 5–7 business days after we inspect the returned item.

🔄 Detailed Return & Exchange Guidelines

1. Eligibility for Returns

To be eligible for a return, your item must be in the exact same condition that you received it: unopened, unused, and with all original seals, tags, and packaging intact.
Hygiene Exception: Due to the personal nature of beauty, skincare, and personal care items, we cannot accept returns or issue refunds for any products that have been opened, tried, or used.
Beauty Electronics: Personal care devices (e.g., facial devices, hair tools) must be returned in their original box with all accessories and manuals included.

2. How to Initiate a Return

Step 1: Contact our support team at [Your Support Email] within the 60-day return window, providing your order number and the reason for the return.
Step 2: If your return is approved, we will provide you with the return merchandise authorization (RMA) and the designated return shipping address.
Step 3: Pack the items securely and ship them back using a trackable shipping service.

💰 Refunds & Exchanges

Transaction Type	Processing Details
Standard Refunds	Once your return is received and inspected, we will send you an email notification. If approved, your refund will be automatically applied to your original method of payment within 5–7 business days. (Note: Original shipping costs are non-refundable).
Exchanges	We only replace items if they are defective or damaged upon arrival. If you need to exchange an unopened item for the same product, please contact us first.
Late or Missing Refunds	If you haven't received a refund yet, first check your bank account again, then contact your credit card company or bank. Processing times vary by financial institution.

⚠️ Damaged, Defective, or Incorrect Items

Issue Type	Required Action & Resolution
Damaged / Defective Delivery	If your beauty devices or skincare products arrive damaged or defective, you must notify us at [Your Support Email] within 48 hours of delivery. Please include clear photo or video proof of the damage and the outer packaging.
Resolution	Upon verification, we will cover the return shipping or immediately ship a brand-new replacement free of charge, or issue a full refund.

Questions & Support

If you have any questions regarding our return process or need help with an order, please feel free to reach out to our customer care team:

Email: service@mail.lorenumi.com
Support Hours: Monday – Friday, [9:00 AM – 5:00 PM EST]