Shipping Policy
Thank you for shopping with lorenumi. We are dedicated to delivering your beauty and personal care essentials safely and efficiently. Please review our shipping guidelines below.
📦 Quick Shipping Overview (At a Glance)
| Information Category | Details |
| Shipping Destination | United States only (all 50 states & military APO/FPO addresses) |
| Order Processing Time | 1–2 business days (excluding weekends and federal holidays) |
| Fulfillment Partners | USPS, UPS, and FedEx |
| Customer Support |
Email: service@mail.lorenumi.com Hours: Mon–Fri, 9:00 AM – 5:00 PM EST |
🚚 U.S. Shipping Options & Rates
We offer reliable shipping methods to suit your needs. Shipping fees and delivery times are calculated as follows:
| Shipping Method | Estimated Transit Time | Cost / Rates |
| Standard Shipping | 3 – 5 Business Days | Enjoy Free Shipping |
Note: Transit times begin once the order has been handed over to the carrier, not the time the order is placed.
⚠️ Important Shipping Policies & Guidelines
| Policy Type | What You Need to Know |
| Incorrect Addresses | Customers are responsible for entering the correct shipping address. If a package is returned due to an invalid/incomplete address, the customer will be responsible for reshipping fees. |
| Lost or Stolen Packages | Once tracking confirms "Delivered" by the carrier (USPS, UPS, FedEx), lorenumi is not liable for lost or stolen packages. Please ensure a secure delivery location. |
| Damaged Items in Transit | If your beauty devices or skincare products arrive damaged, you must notify us at [Your Support Email] within 48 hours of delivery with photo evidence so we can arrange a replacement. |