Shipping Policy

 

Thank you for shopping with lorenumi. We are dedicated to delivering your beauty and personal care essentials safely and efficiently. Please review our shipping guidelines below.

 

📦 Quick Shipping Overview (At a Glance)

Information Category	Details
Shipping Destination	United States only (all 50 states & military APO/FPO addresses)
Order Processing Time	1–2 business days (excluding weekends and federal holidays)
Fulfillment Partners	USPS, UPS, and FedEx
Customer Support	Email:service@mail.lorenumi.com Hours: Mon–Fri, 9:00 AM – 5:00 PM EST

 

🚚 U.S. Shipping Options & Rates

We offer reliable shipping methods to suit your needs. Shipping fees and delivery times are calculated as follows:

Shipping Method	Estimated Transit Time	Cost / Rates
Standard Shipping	3 – 5 Business Days	Enjoy Free Shipping

Note: Transit times begin once the order has been handed over to the carrier, not the time the order is placed.

 

⚠️ Important Shipping Policies & Guidelines

Policy Type	What You Need to Know
Incorrect Addresses	Customers are responsible for entering the correct shipping address. If a package is returned due to an invalid/incomplete address, the customer will be responsible for reshipping fees.
Lost or Stolen Packages	Once tracking confirms "Delivered" by the carrier (USPS, UPS, FedEx), lorenumi is not liable for lost or stolen packages. Please ensure a secure delivery location.
Damaged Items in Transit	If your beauty devices or skincare products arrive damaged, you must notify us at [Your Support Email] within 48 hours of delivery with photo evidence so we can arrange a replacement.